1. Overview
At ceesend, your privacy and data security are of paramount importance. This Privacy Policy explains how we collect, use, store, and protect your personal information and contact lists in compliance with the Ghana Data Protection Act, 2012 (Act 843).
2. Information We Collect
We collect the following categories of information:
- Account Information: Name, email address, password hash, and company/organization details provided upon registration.
- Billing Information: Payment transaction references and Mobile Money transaction receipts. We do not store raw card numbers; payments are tokenized via licensed PCI-DSS payment gateways (Paystack).
- Recipient Data: Phone numbers, names, and contact group tags uploaded by you to deliver campaigns.
- Message Content & Logs: Message text, delivery statuses, timestamps, and network responses for delivery receipts (DLR) and troubleshooting.
3. How We Use Your Data
Your information is used strictly to:
- Deliver SMS messages to telecommunication carrier pipelines.
- Provide real-time delivery reports and account balance tracking.
- Process credit purchases and verify Mobile Money payments.
- Protect our network against abuse, fraudulent phishing campaigns, and unsolicited spam.
4. Protection of Recipient Phone Numbers
We never sell, rent, monetize, or share your contact lists with third parties or advertisers. Contact lists uploaded to your account belong exclusively to your workspace and are only used for dispatching campaigns initiated by you.
5. Data Retention & Security
All communication with our platform is secured with 256-bit SSL encryption. We maintain strict access controls and regular security auditing to safeguard your data against unauthorized access, alteration, or disclosure.
6. Your Rights
Under Ghanaian data protection regulations, you have the right to access, rectify, or request the deletion of your personal account data and uploaded contact lists at any time through your dashboard or by emailing our privacy officer.
7. Contact Us
For questions or requests concerning your privacy, please contact our Data Protection Officer at [email protected].